Shipping policy
Shipping Policy
Last updated: 31 July 2026
1. Digital Products
If your WellTrack purchase is a digital product or subscription, it will be delivered electronically — no shipping required. You will receive access details via email immediately after payment is confirmed.
2. Physical Products (if applicable)
Processing Time
- Orders are processed within 1–3 business days of payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Domestic Shipping (South Africa)
- We ship to all major cities and towns across South Africa.
- Standard shipping: 3–7 business days
- Express shipping: 1–3 business days (where available)
- Shipping costs are calculated at checkout based on your location and order size.
International Shipping
- International shipping may be available to select countries.
- Delivery times and costs vary by destination and will be displayed at checkout.
- WellTrack is not responsible for any customs duties, import taxes, or additional fees charged by your country's customs authority.
3. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
4. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue as quickly as possible.
5. Incorrect Address
Please ensure your shipping address is correct at checkout. WellTrack is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping fees may apply to resend an order.
6. Contact Us
For any shipping-related queries, please reach out to us through our store's contact page.